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Privacy Policy

Privacy Policy

This Privacy Policy explains how Cycle Smart processes personal data when you use the website, contact the workshop, request bicycle servicing, or interact with us during booking, intake, repair, collection, or payment.

Terms of Service Contact
Data collected only as described in this policy
Your rights and options are detailed below
Questions handled via our contact channel
GDPR

GDPR Overview

Where GDPR applies, we process personal data on a lawful basis such as performance of a contract, compliance with legal obligations, legitimate interests, or consent where required. We limit processing to what is necessary for workshop operations, website administration, and related recordkeeping.

If you are located in the European Economic Area, GDPR may apply to our processing of your personal data when we act as controller for that data.

EU compliance references
Regulation General Data Protection Regulation (GDPR) - EUR-Lex
Supervisory Authority European Data Protection Board
This section is intended for individuals whose data is protected by GDPR.
Your privacy rights

GDPR Rights

Where applicable, you may request access, rectification, erasure, restriction, portability, or objection. You may also withdraw consent where processing relies on consent. Some requests may be limited by legal retention duties or by the need to complete a service transaction.

GDPR rights are assessed against the legal basis and context of each request.
Why we process data

How We Use Data

We use personal data to respond to inquiries, schedule and manage appointments, inspect bicycles, prepare and confirm quotes, carry out servicing and repairs, order or coordinate parts where approved, provide collection summaries, process payments, maintain records, improve website performance, and meet legal and accounting obligations.

Note
Processing is limited to workshop operations and related administrative needs.
Third-party sharing

Service Partners

We may disclose data to service providers that support website hosting, communications, payment processing, record management, or other operational functions. We may also share information with suppliers or repair-related partners when needed to confirm parts compatibility, availability, or delivery for an approved repair. These parties are expected to use the data only for the agreed purpose.

Note
Operational partners receive only the information needed for the task they perform.
Sharing legal basis

Legal Disclosure

We may share personal data where necessary to meet legal obligations, resolve disputes, protect our rights, or respond to lawful requests. This may include tax, accounting, consumer, or regulatory compliance matters, as well as the preservation of evidence related to a service transaction.

Note
Disclosure may be required to comply with law, court orders, or lawful requests from public authorities.

Privacy Contact

Email contact
[email protected]
Telephone contact
+262 693 66 07 36
Postal address
42 Rue Ti Coq, 97411 Saint-Paul
Privacy contact
Use the contact details below for privacy questions or requests relating to this policy.
Contact Page
User Rights

Your Rights

Subject to applicable law, you may have rights to access your data, correct inaccurate information, request deletion, object to certain processing, or ask for restriction of processing. You may also raise concerns about how your data is handled and request clarification about the categories of data we process.

Available rights depend on the legal basis and the nature of the information involved.
Requests

How to Make a Request

To exercise a privacy right, provide enough information for us to identify the relevant record and understand the request. We may ask for additional details where needed to protect confidentiality or to verify that the request comes from the data subject or an authorized person. We will respond within the period required by applicable law.

Requests are reviewed before action is taken to confirm identity and legal scope.
Data Retention

Data Retention

Service records, communication logs, and billing information are retained for the period needed to manage the workshop relationship, handle follow-up, and meet accounting or legal obligations. When data is no longer required, it is deleted, anonymized, or archived in a limited form where retention is still necessary.

We keep data only for as long as needed for the relevant purpose or legal requirement.
Policy Updates

Policy Updates

The updated version will apply from the date it is published on the website unless a different effective date is stated. For material changes, we may provide a clearer notice through the website or other reasonable communication channels.

We may revise this policy when our practices, legal duties, or website functions change.
Data category

Data We Collect

We may collect identification and contact details, service request information, bicycle intake and repair details, appointment and communication records, payment and billing information, and technical data such as device, browser, and usage information. Where relevant, we also process information needed to assess the condition of a bicycle, prepare a quote, carry out repairs, and provide a service summary.

The data we collect depends on the service request and the way the website is used.
Collection source

How We Collect Data

We receive data from website forms, email, telephone calls, workshop drop-ins, booking requests, and in-person interactions during intake, inspection, repair, collection, and follow-up. We may also generate internal records from service notes, inspection findings, quote approvals, and payment processing.

Most information is provided directly by the person making the request or is created during workshop handling.
Cookie type

Cookie Types

The website may use essential cookies for security and core functionality, preference cookies to remember basic settings, and analytics or performance cookies to understand how the site is used. Cookies may be session-based or persistent depending on their purpose.

We use a limited set of cookies suited to a small service website.
User control

Cookie Controls

You can block or delete cookies through your browser settings. Some cookies are necessary for basic site functions, while others support analytics or form handling. If you disable certain cookies, parts of the website may not work as intended.

Cookie preferences can be managed through browser settings and, where available, site controls.